9jaya Privacy Policy — Your Information Is Protected

Transparency is the foundation of 9jaya's privacy policy — we tell you directly what data we collect. When you create an account, use our platform, or contact support, certain information is collected as a natural part of the process.

We collect two main types of information — what you provide directly, and what is collected automatically.

Some information is collected automatically from your browser or device — such as which pages you visited, how long you spent there, and which games you played. This helps us improve our service and personalize your experience.

If you contact 9jaya through our social media channels, the privacy policy of that platform will also apply. However, 9jaya's privacy policy always governs your 9jaya account information.

Under 9jaya's privacy policy, collected data is used only for specific and legitimate purposes. We use your information for the following:

• Account Management: To create, verify, and secure your account.
• Payment Processing: To securely process deposits, withdrawals, and transactions.
• Service Improvement: To improve your gaming experience and introduce new features.
• Fraud Prevention: To prevent account hacking, money laundering, and fraudulent activity.
• Legal Obligations: To comply with government and regulatory requirements.
• Responsible Gaming: To detect unusual gaming behavior and provide appropriate support.
• Contact: To send important account updates and security alerts.

For promotional communications, we only send messages when you have given explicit consent. You may withdraw this permission at any time through your notification settings.

9jaya never sells your personal information. However, limited data is shared with trusted partners as necessary to operate our services. All such sharing is governed by strict confidentiality agreements.

Circumstances under which data may be shared:

1. Payment Processors: Mobile Banking, Nagad, Rocket — for transaction processing only.
2. Identity Verification Service: To verify your identity during the KYC process.
3. Legal Authorities: Mandatory disclosure in the case of a court order or government investigation.
4. Fraud Prevention: To match against industry-wide fraud databases.
5. Business Transfers: In the event of a company merger or acquisition, you will be notified in advance.

9jaya never transfers your data to countries that lack adequate data protection laws. All international data transfers strictly follow applicable legal frameworks.

9jaya's website and app use cookies to function properly. In accordance with 9jaya's privacy policy, we use three types of cookies:

You can disable all non-essential cookies at any time through your browser settings. Note that doing so may affect the functionality of some features.

9jaya does not keep your data indefinitely. Each type of information has a defined retention period, determined by legal requirements and business purposes.

• Account Information: 5 years after account closure (as required by law).
• Transaction Records: 7 years (as required by financial regulations).
• Gaming Logs: 2 years.
• Support Contact: 3 years.
• Cookie Information: At the end of a session or a maximum of 1 year.

Once the designated retention period ends, your data is securely deleted or anonymized so you can no longer be identified. You may also request early deletion before the period expires (certain legal limitations may apply).

9jaya's privacy policy gives you full control over your data. You have the following rights:

• Right to Know: You can find out what information 9jaya holds about you.
• Right to Rectification: You may correct inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under specific conditions.
• Right to Restrict Processing: You may request that processing of certain data be temporarily suspended.
• Right to Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You may object to the processing of certain data.
• Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time.

Certain legal obligations may limit the full exercise of some rights in specific circumstances. For example, some transaction records must be retained under anti-money laundering laws.

9jaya follows the highest industry security standards to protect your data. Our multi-layered security measures include:

• TLS/SSL Encryption: All communications are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security to access your account.
• Firewall Protection: Advanced firewall to prevent unauthorized access.
• Regular Security Audits: Periodic security audits conducted by third-party experts.
• Data Backup: Regular encrypted backups stored in a secure location.
• Access Controls: Only authorized personnel can access specific information.

In the event of a data breach, 9jaya will notify affected users and, where applicable, the relevant regulatory authorities within 72 hours. Our incident response team is always ready to act swiftly on any security issue.

9jaya strictly does not allow anyone under 18 on the platform. This is a core part of 9jaya's privacy policy and responsible gaming commitment.

• Age is verified at the time of registration.
• Additional identity verification is carried out in suspicious cases.
• Any account found to belong to a person under 18 will be closed immediately.
• No information from individuals in this age group is knowingly collected.

9jaya agrees with parents on protecting minors online — keeping children safe on the internet is a shared responsibility. To learn more, visit our Responsible Gaming Visit the page.

9jaya may update this privacy policy from time to time. Any changes will be published on this page with a new date, and significant updates will also be communicated by email.

Notice period based on the nature of the change:

• Minor Changes: Via page update, with no separate notice.
• Moderate Changes: Banner notice on the website 7 days in advance.
• Major Changes: Email notice 30 days in advance.

Continued use of 9jaya after any policy update will be considered acceptance of the revised Privacy Policy. We recommend checking this page regularly to stay informed.

For any questions, complaints, or data requests regarding 9jaya's privacy policy, please contact our dedicated privacy team.

Please include the following information when submitting a complaint or request:

• Your 9jaya account email or username.
• Details of the request.
• Proof of identity where applicable.

We take every request seriously and aim to resolve it as quickly as possible. Your trust and confidence in 9jaya is our most valuable asset.