9jaya Terms and Conditions — Full Details

9jaya (hereinafter referred to as "the Platform" or "we") is an online gaming service provider. These Terms and Conditions ("Terms") constitute a legally binding agreement between 9jaya and any person using its services ("User" or "you").

By using 9jaya's website, mobile app, or any of its services, you are deemed to have fully accepted these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our services.

9jaya reserves the right to update these Terms at any time. Continued use of the service after any changes constitutes your acceptance of the revised Terms. Please check this page regularly to stay informed.

9jaya's Terms and Conditions are governed by applicable laws in Bangladesh and international gaming regulations. The platform is intended solely for users in jurisdictions where online gaming is legal.

To register an account and use 9jaya's services, you must meet the following eligibility requirements:

• You must be at least 18 (eighteen) years of age.
• You are not registering from a country or region where online gaming is prohibited.
• At the time of registration, you must provide your real name, address, date of birth, and contact details.
• You may only hold one account on 9jaya. Multiple accounts are strictly prohibited.
• You are solely responsible for keeping your account password and personal information secure.

After registration, 9jaya reserves the right to verify your identity at any time. You may be asked to provide a copy of your national ID, passport, or other government-issued document. Withdrawals may be held until verification is complete.

If you become aware of any unauthorized access to your account, notify 9jaya's support team immediately. 9jaya will not be held responsible for any losses resulting from a failure to report in a timely manner.

The following rules apply to all deposits and withdrawals on 9jaya:

• Minimum Deposit: BDT 500 (five hundred taka).
• Minimum Withdrawal: BDT 1,000 (one thousand taka).
• Accepted payment methods: Mobile Banking, Nagad, Rocket, and approved bank transfers.
• Withdrawal requests are typically processed within 24 hours.
• VIP members enjoy priority payment processing.
• Additional verification may be required for suspicious transactions.

9jaya strictly adheres to Anti-Money Laundering (AML) policies. 9jaya reserves the right to report any transaction deemed suspicious to the relevant authorities. Deposited funds may only be used for gaming purposes.

If you encounter any issue with a deposit or withdrawal, contact our support team immediately. 9jaya cannot be held liable for complaints raised after 72 hours.

9jaya offers a variety of bonuses and promotions. Each offer carries its own terms, and users are responsible for complying with them. General bonus terms:

• All bonuses are subject to a wagering requirement (typically 20x to 40x).
• Wagering requirements must be met within the specified timeframe after claiming a bonus.
• The welcome bonus may not be claimed more than once by the same person or household.
• Bonus balance cannot be withdrawn directly — withdrawal is only available once all conditions have been met.
• 9jaya reserves the right to modify or cancel any promotional offer at any time.
• Bonuses may only be used on eligible games — each offer will specify the applicable game list.

Free spin bonus winnings are capped at a maximum cashout of BDT 5,000 unless stated otherwise in the offer. Cashback bonuses have no wagering requirements and can be withdrawn directly.

The following rules apply when playing games on 9jaya. These Terms and Conditions cover all game categories — slots, casino, fish games, and any other section available on the platform.

• All games on 9jaya use Random Number Generator (RNG) technology, which ensures fair and unbiased outcomes.
• If your internet connection is lost during a game, the outcome recorded on our servers will stand as final.
• If a technical error results in an incorrect payout, 9jaya reserves the right to correct the amount accordingly.
• In the event of any dispute regarding game outcomes, 9jaya's server logs will serve as the definitive record.
• The dealer's decisions in Live Casino games are final and cannot be reversed.

Real money gaming on 9jaya is done at your own choice and risk. Winning and losing are a normal part of gaming — 9jaya is not liable for any losses. Treat gaming as entertainment and play within your means.

The following activities are strictly prohibited on the 9jaya platform and constitute a violation of these Terms and Conditions:

1. Creating or operating multiple accounts.
2. Registering with a false identity or using another person's details.
3. Using automated bots, scripts, or software to play games.
4. Attempting to exploit the bonus system for profit (bonus abuse).
5. Colluding or coordinating with other players to manipulate game outcomes.
6. Using the platform for money laundering or any other illegal financial activity.
7. Attempting to hack or gain unauthorized access to the platform's security systems.
8. Threatening, harassing, or disturbing other users.

9jaya reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Evidence of a violation of these Terms and Conditions has been found.
• Failure to cooperate with the identity verification process.
• If there is any indication of suspicious or fraudulent financial activity.
• Account has been inactive for an extended period (more than 12 months).
• In compliance with a court order or government directive.

Users may also request account closure at any time. Please ensure all pending withdrawals are completed before submitting the request. Once the account is closed, all bonuses and promotions will be void.

A monthly maintenance fee may be charged on inactive accounts. If the balance reaches zero, the account will be closed automatically.

9jaya believes gaming should be a form of entertainment — not a source of income or addiction. That is why we place the highest importance on responsible gaming. This responsible gaming policy is an integral part of our Terms and Conditions.

• Users can set their own daily, weekly, or monthly deposit limits.
• Cooling-off periods and long-term self-exclusion options are available.
• Parental controls are available to help protect minors under 18 from accessing gaming content.
• If you experience any gaming-related issues, our support team is here to help and can refer you to professional assistance.

Remember — winning is never guaranteed. Only play with what you can afford to lose. Keep gaming fun, not stressful.

9jaya treats the protection of your personal information as its highest priority. Data collected at registration is used solely for service operation, identity verification, and legal compliance.

• Your information is never sold to third parties.
• Payment information is protected with SSL encryption.
• Your information is not shared beyond what is required by legal obligation.
• You may request to view or delete your personal data at any time.

To learn more about our data protection practices, please visit our Privacy Policy Please read this page. 9jaya's Privacy Policy is considered part of these Terms and Conditions.

9jaya reserves the right to modify these Terms and Conditions, in part or in full, at any time. Changes take effect upon publication on the website. Users will be notified of significant updates via email or through the platform.

Continued use of the service following any changes will be taken as your acceptance of the updated Terms. We recommend checking this page regularly.

If you have any questions or concerns regarding these Terms, please contact our support team:

Any legal dispute arising from these Terms and Conditions will be resolved through arbitration. Please contact our support team for details on the arbitration process.